FAQs

How long will my portrait take to arrive?

Our goal is to get your portrait to you within 7 business days if Shipping to Ireland. (PLEASE NOTE: FOR THE MONTHS OF NOVEMBER AND DECEMBER LEADING UP TO CHRISTMAS, THE WAIT TIME IS 10 WORKING DAYS)


Let us break down the process for you:

  • Your order is placed and we process your image (1 business day)
  • Our team of artists start drawing your pet portrait (2-3 business days)
  • We print, frame and package your order (1 business day)
  • We ship your order (1 business day) Due to COVID-19, delivery times may be longer than usual. 

If you have ordered a product from our accessories section (Phone case, Blanket, Clothing, Cushion, Laptop Case, Cup, Tote Bag) and want to know how long your order will take, go on to the product page and read the description! All products have different delivery times.

If ordering from the UK, please allow up to 12 business days for your order. 

Will Brexit affect my delivery?

If you are ordering from Ireland, you won't be charged customs. If ordering from the United Kingdom or Northern Ireland, we can't say if you will be charged customs or not. PawPrint.ie does not take responsibility for any customs that may be charged, they have to be paid by the customer. We do not cover custom charges.

Do you only illustrate dogs? 

They are our most popular pet but we do not discriminate, every pet can have a portrait.

Can I revise the image before printing?

Due to high demand, we do not offer revisions at this time. If you are not happy with your final product please contact us.
Before ordering please check our image guide.

Can I return my item?

We have a no return policy due to the nature of the personalised business. If your item is faulty please contact our support team via instagram.

Do you ship worldwide?

At this stage we are shipping to Ireland & the UK only.

Can you illustrate more than one pet?

Yes this is possible. On our site we have products that allow up to four dogs on a portrait, but if you need more, hit us up on Instagram @PawPrint.ie

*PLEASE NOTE*

Our Digital (Print Your Own) option is the artwork in PDF file sent to your attached email for you to print yourself. No physical poster is sent out.